Subject: usa dish receiver costs
From: jonathan sweeney (jonathan_sweeney@hotmail.com)
Date: Fri Jun 13 2008 - 12:49:53 CDT
I just had (salus)usadish install a hd receiver and the cost of the receiver/installation/taxes/shipping seemed very excessive.$300!
I was wondering what other people have paid in the past for the same deal?
Jonathan
604
> From: jonathan_sweeney@hotmail.com> To: vanguard-talk@venus.soci.niu.edu> Subject: RE: USA Dish complaint info needed> Date: Fri, 6 Jun 2008 17:05:43 +0000> > > I called Roddy this morning and answered. I had two questions for him and he answered both of them to the best of his ability. > Question 1 Can you install a upgrade such as a HD/DVR receiver in my unit?> > Answer 1. next week I will call you back concerning the HD service but the dvr is a hard to do due to a type of piping sizing problem and not being able to fit the dvr wires inside the tubing.> > Question 2 . How about the internet?> Answer 2. The internet is the priority today and we are working on that getting fixed today. Give me your contact information and I will call you either today or monday concerning your HD receiver requests and programming changes.> > Summary: I thought I was talking to a real customer service agent. he responded to every question and in some instances more detail than necessary. > So if he comes through and provides
the service requested, then god bless him. > Otherwise he has a very good poker face to put it nicely.> > Joanthan> 604> From: kellymcacioppo@hotmail.com> To: vanguard-talk@venus.soci.niu.edu> Subject: RE: USA Dish complaint info needed> Date: Fri, 6 Jun 2008 10:52:25 -0500> > > What's sad is that, despite the rage against USA Dish expressed by> some, those who have been the most vocal in demanding action seem least> willing to step forward with some basic answers:> How can I step forward with answers when I can't write you back because I don't have internet access?!?! Sorry Jim, but the limited time I've been online has been to work, not to log calls.> I did call Roddy yesterday around 3pm and he answered. He said that there was an upgrade being performed - and that it should be completed by the end of the day today (Friday). He gave some song and dance about a contract he had with a provider that expired June 2nd and that the other service was supposed to take effect on the 2nd but didn't.> > The problem
is not how long it's going to take him to get things back up and running - the prob!> lem is that it happened in the first place and an outage ensued for 5 working days - without responding to complaints until the 4th day. Isn't that enough for Echostar? > > Date: Thu, 5 Jun 2008 23:44:31 -0500> From: jthomas@math.niu.edu> To: vanguard-talk@venus.soci.niu.edu> Subject: Re: USA Dish complaint info needed> > > Shiju, thanks very much for that info. Your information is useful, and> we'll relay it forward.> > What's sad is that, despite the rage against USA Dish expressed by> some, those who have been the most vocal in demanding action seem least> willing to step forward with some basic answers:> > 1) Did anybody (other than Shiju and David) attempt to call Roddy in the> last 24 hours?> > 2) Did anybody else hear from Roddy or anybody else from USA Dish > today, whether to set up an appointment or to at least establish > contact?> > Roddy promised Echostar that he would contact people he had on his> service list
, that he would be accessible, and that he would be!> on-site> today. We have no way of knowing unless people tell us. If p> eople> don't tell us, then we have no complaints to send foward.> > We desparately need this informati!> on to forward to Echostar/Dish. If> people want changes, they have to make at least a minimal effort to> give us something to work with, and the information requested for today> is critical!!> > Jim> > On Thu, 5 Jun 2008, Shiju Elakkatt wrote:> > > Jim,> >> > Just heard back from my tenant. Turns out Roddy did not call them back,> > they called him. They were shocked that they actually got a hold of him and> > he told them that he tried to get in the building today and could not get> > in. This does not jive with the story he told me about being in Michigan.> > He told them he would call them back on Monday to set up an appointment, but> > given his track record we are not confident that this will happen.> >> > The pattern seems to be that he just makes up excuses for his lack of> >
service when someone actually does get a hold of him and then says he will> > get back to !> people to provide said service and then fails to do so. This is> > ridiculous to the point of being almo!> st comical.> >> > Shiju> >> > On Thu, Jun 5, 2008 at 8:15 PM, Shiju El> akkatt <selakkatt@gmail.com> wrote:> >> >> Hi Jim,> >>> >> I tried to get a hold of Roddy yesterday and today and got a full voice> >> mail so I was unable to leave a message. I just tried again and got a hold> >> of him. He said that he is in his Michigan office right now and that he> >> spoke to my tenants today to set up service. To be honest he sounded like> >> he was making it up as he went. I have a call in to my tenant to confirm> >> whether this conversation actually took place. Will get back to you as soon> >> as I hear back.> >>> >> Shiju> > _________________________________________________________________> It’s easy to add contacts from Facebook and other social sites through Windows Live™ Messenger. Learn how.> https://www.invit
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