Subject: RE: USA Dish upgrades
From: Jeremy Butterfield (jeremybutterfield@hotmail.com)
Date: Mon Feb 19 2007 - 23:51:31 CST
was there any discussion about the use of DVRs or TIVOs--those that need an
extra line for a second tuner?
thank you for sitting down with Roddy, however his reputation precedes him
and i'm finding it hard to be optimistic about any upgrades.
jb
712
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Jeremy Butterfield
312.375.1059
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From: Jim Thomas <jthomas@sun.soci.niu.edu>
Reply-To: vanguard-talk@venus.soci.niu.edu
To: vanguard-talk@venus.soci.niu.edu
Subject: USA Dish upgrades
Date: Mon, 19 Feb 2007 23:43:56 -0600 (CST)
Chris Lattimer, Brian Stankos, and I had an informal meeting with Roddy
of USA Dish to express the concerns that residents had. We are
cautiously optimistic that the meeting found some common ground to
deal with mutual concerns. A brief summary:
1) One major concern was the problem of the infrastructure and the
need for an upgrade. Roddy indicated that he would be willing to
begin installing new switches within the next few weeks to provide
HDTV service.
2) A second concern was the two-tiered service, in which some people
seemed to be grade-A customer service and other residents had complaints
about the lack of service. Roddy indicated that he would respond in
two ways: a) By clarifying how to communicate with his company and
b) by providing, if the Board requested, documentation of service
calls and the response/resolution.
To facilitate this, he will be putting flyers under unit doors this
week to explain how to contact him and to explain the promised upgrades.
We have also put the two USA Dish documents that he will distribute
on the Vanguard homepage at:
http://1250westvanburen.com
We will put them up on the Documents page in a week or so, but for now,
you can access them at:
http://1250westvanburen.com/private/usadish1.doc
and
http://1250westvanburen.com/private/usadish2.doc
(If you need a password/login id, contact me or Chris)
We have some additional questions that we will provide answers for in
a week or so regarding specs of upgrades, timeline, and so forth, and
we will share this information as we get it.
If you have any questions, let me know.
Jim / 501
~~~~~~~~~~~~~~~~~~~
Jim Thomas / Department of Sociology / Northern Illinois University
jthomas@sun.soci.niu.edu / http://www.soci.niu.edu/~jthomas
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