Subject: Re: USADish - New Phone
From: Michael Peterman (m.peterman@gmail.com)
Date: Tue Jan 29 2008 - 13:49:18 CST
I have several problems with this. One, while I'm sure everyone here is
sympathetic to their support representative's health issues, it is
inexcusable to allow 3 months to pass without contacting their customers to
address service issues. If he is a two man shop and he is serious about the
future of his company, he needs to step it up and hire someone to fill this
position. During this time, he had ample opportunity to make contact with
the board to assure us the problems would be resolved in a prompt and
efficient manner. The amount of time that passed during this service
interruption is unacceptable in my view. Secondly, why wasn't each of his
customers notified of the change in phone number? This seems somewhat
critical for day to day operations. Shouldn't this new number have been
plastered all over our bulletin board? Shouldn't a memo have been mailed to
us? The business phone number is still operational, which is why this talk
of a new cell number in relation to service is complete garbage. Finally,
if he was that concerned about providing our building a service and
addressing the needs of his customers, why doesn't he offer up credit to all
of us for those months USADISH was M.I.A.? Better yet, why doesn't he
acknowledge he is in over his head, and relinquish us from the contract.
Our lawyer needs to take the kid gloves off or perhaps sharpen his teeth.
Michael
304
On Jan 29, 2008 1:22 PM, Jim Thomas <jthomas@math.niu.edu> wrote:
>
> I talked to Roddy/USADish a few minutes ago. He acknowledges
> communication problems and reported that the person fielding the calls
> has had some medical issues and was less than attentive in facilitating
> communication. He also said that he changed cell phone providers and has
> a new phone number.
>
> Apparently First Properties has told a few people the USADish is no
> longer in service, but they are still operative.
>
> Roddy's new cell phone: 269-759-8819
>
> If you have issues related to programming or billing for DISH, call
> Dish Network, the parent company: 800-333-DISH
>
> For service related to equipment, getting HDTV, or Internet service,
> call Roddy directly at his new number above.
>
> Comcast was on-site on December 7 to assess what might be needed for
> those who might want cable. Despite follow-up inquiries to them,
> we're still waiting for an answer.
>
> Could people who have the HDTV service provide some information on their
> experiences so far?
>
> Jim
>
>
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