Subject: RE: USADish - New Phone
From: Jeff Cook (jeffcook35@hotmail.com)
Date: Tue Jan 29 2008 - 18:56:56 CST
Good post!
I agree with this completely and I have had a similar experience to the ones listed below. I had to go through my credit card to dispute three months of charges.
Joy: I'd think twice about making the switch.> Date: Tue, 29 Jan 2008 13:49:18 -0600> From: m.peterman@gmail.com> To: vanguard-talk@venus.soci.niu.edu> Subject: Re: USADish - New Phone> > I have several problems with this. One, while I'm sure everyone here is> sympathetic to their support representative's health issues, it is> inexcusable to allow 3 months to pass without contacting their customers to> address service issues. If he is a two man shop and he is serious about the> future of his company, he needs to step it up and hire someone to fill this> position. During this time, he had ample opportunity to make contact with> the board to assure us the problems would be resolved in a prompt and> efficient manner. The amount of time that passed during this service> interruption is unacceptable in my view. Secondly, why wasn't each of his> customers notified of the change in phone number? This seems somewhat> critical for day to day operations. Shouldn't this new number have been> plastered all over our bull
etin board? Shouldn't a memo have been mailed to> us? The business phone number is still operational, which is why this talk> of a new cell number in relation to service is complete garbage. Finally,> if he was that concerned about providing our building a service and> addressing the needs of his customers, why doesn't he offer up credit to all> of us for those months USADISH was M.I.A.? Better yet, why doesn't he> acknowledge he is in over his head, and relinquish us from the contract.> > Our lawyer needs to take the kid gloves off or perhaps sharpen his teeth.> > Michael> 304> > On Jan 29, 2008 1:22 PM, Jim Thomas <jthomas@math.niu.edu> wrote:> > >> > I talked to Roddy/USADish a few minutes ago. He acknowledges> > communication problems and reported that the person fielding the calls> > has had some medical issues and was less than attentive in facilitating> > communication. He also said that he changed cell phone providers and has> > a new phone number.> >> > Apparently First Properties has told a few peo
ple the USADish is no> > longer in service, but they are still operative.> >> > Roddy's new cell phone: 269-759-8819> >> > If you have issues related to programming or billing for DISH, call> > Dish Network, the parent company: 800-333-DISH> >> > For service related to equipment, getting HDTV, or Internet service,> > call Roddy directly at his new number above.> >> > Comcast was on-site on December 7 to assess what might be needed for> > those who might want cable. Despite follow-up inquiries to them,> > we're still waiting for an answer.> >> > Could people who have the HDTV service provide some information on their> > experiences so far?> >> > Jim> >> >> > > --> > >
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