Subject: RE: USA Dish complaints?
From: Jim Thomas (jthomas@math.niu.edu)
Date: Wed May 28 2008 - 13:39:29 CDT
> I have been trying to contact him since May 1st. By phone I either
> get the answering service or his mailbox is full and I can do nothing.
> I have also emailed him but again no response.
Thanks for the info, Jonathan and Alissa. The Board needs the following
information from people who've complained in the past, or from those
with recent problems:
1) For those with prior complaints in the past month, did USA Dish
finally get around to resolving them, especially billing issues?
2) Has anybody had him on-site since May 6?
3) Has anybody tried to call USA Dish/Big Skyz at: 269-759-8819
in the past three weeks? If so, what happened?
Remember, it's helpful to document the dates you called (or be able
to document it with phone records).
There is overwhelming satisfaction with USA Dish service, and our
binding contract, not written in our favor, extends to August 2010.
Many owners have wondered why, given the problems, we can't terminate
the contract for non-compliance. There are legal issues, but there is
also a practical issue: Unilateral termination could result in
disruption of service until a new provider comes in, and getting a new
provider is complicated by legal restrictions preventing other providers
from delivering service. Also, some residents prefer Dish Network
(but not Roddy, its provider) and would like to remain with
Dish/satellite. These are just a few things for everybody to consider as
we work out the next steps.
AT&T's U-Verse won't be available for a while in our neighborhood
because of some issues with the city codes that have delayed them a bit.
We know people are busy, but we do need detailed documentation of
complaints (thanks to those who've provided them so far). And, just
as a cautionary reminder: While the Board continues to work actively
to resolve issues peacefully, it hasn't worked to date, and any
dramatic action we take risks repercussions that could effect all
owners.
Jim
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