Subject: RE: USA Dish complaint info needed
From: Kelly Cacioppo (kellymcacioppo@hotmail.com)
Date: Fri Jun 06 2008 - 10:52:25 CDT
What's sad is that, despite the rage against USA Dish expressed by> some, those who have been the most vocal in demanding action seem least> willing to step forward with some basic answers:
How can I step forward with answers when I can't write you back because I don't have internet access?!?! Sorry Jim, but the limited time I've been online has been to work, not to log calls.
I did call Roddy yesterday around 3pm and he answered. He said that there was an upgrade being performed - and that it should be completed by the end of the day today (Friday). He gave some song and dance about a contract he had with a provider that expired June 2nd and that the other service was supposed to take effect on the 2nd but didn't.
The problem is not how long it's going to take him to get things back up and running - the problem is that it happened in the first place and an outage ensued for 5 working days - without responding to complaints until the 4th day. Isn't that enough for Echostar?
> Date: Thu, 5 Jun 2008 23:44:31 -0500> From: jthomas@math.niu.edu> To: vanguard-talk@venus.soci.niu.edu> Subject: Re: USA Dish complaint info needed> > > Shiju, thanks very much for that info. Your information is useful, and> we'll relay it forward.> > What's sad is that, despite the rage against USA Dish expressed by> some, those who have been the most vocal in demanding action seem least> willing to step forward with some basic answers:> > 1) Did anybody (other than Shiju and David) attempt to call Roddy in the> last 24 hours?> > 2) Did anybody else hear from Roddy or anybody else from USA Dish > today, whether to set up an appointment or to at least establish > contact?> > Roddy promised Echostar that he would contact people he had on his> service list, that he would be accessible, and that he would be on-site> today. We have no way of knowing unless people tell us. If people> don't tell us, then we have no complaints to send foward.> > We desparately need this information to forward to Echostar/Dish. If
> people want changes, they have to make at least a minimal effort to> give us something to work with, and the information requested for today> is critical!!> > Jim> > On Thu, 5 Jun 2008, Shiju Elakkatt wrote:> > > Jim,> >> > Just heard back from my tenant. Turns out Roddy did not call them back,> > they called him. They were shocked that they actually got a hold of him and> > he told them that he tried to get in the building today and could not get> > in. This does not jive with the story he told me about being in Michigan.> > He told them he would call them back on Monday to set up an appointment, but> > given his track record we are not confident that this will happen.> >> > The pattern seems to be that he just makes up excuses for his lack of> > service when someone actually does get a hold of him and then says he will> > get back to people to provide said service and then fails to do so. This is> > ridiculous to the point of being almost comical.> >> > Shiju> >> > On Thu, Jun 5, 2008 at 8:15 PM, Shiju E
lakkatt <selakkatt@gmail.com> wrote:> >> >> Hi Jim,> >>> >> I tried to get a hold of Roddy yesterday and today and got a full voice> >> mail so I was unable to leave a message. I just tried again and got a hold> >> of him. He said that he is in his Michigan office right now and that he> >> spoke to my tenants today to set up service. To be honest he sounded like> >> he was making it up as he went. I have a call in to my tenant to confirm> >> whether this conversation actually took place. Will get back to you as soon> >> as I hear back.> >>> >> Shiju>
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