Subject: RE: VANGUARD YEAR-END PARTY: Thurs, Dec 18/Stanley's
From: Jim Thomas (jthomas@math.niu.edu)
Date: Wed Nov 26 2008 - 11:18:40 CST
On Wed, 26 Nov 2008, Allison Prybylo wrote:
> My bill was actually over by $100 but I called them and they are
> supposed to be fixing the problem..Perhaps if we have a Dishnetwork
> Representative someone should contact them regarding the issues
> multiple owners are having.
Dish billing issues are between the subscriber and Dish Network, so
issues must be worked out by individual subscribers. It would do no
good for any one person to call our Dish rep and say "there are
problems." Dish needs the billing info and a specific description of
the issue, and that can come only from the subscriber.
I'm cc'ing this to our Dish rep, and she's exceptionally helpful
and user-friendly. She can correct me if I'm wrong on this info
on how to deal with a billing problem:
1) First, call Dish Network. Tell them you're part of Vanguard Lofts,
and they should have a note in your account indicating this.
2) If the issue can't be resolved or explanation given, e-mail
Diana Herr (see the cc line on this post). PLEASE don't email her
with trivial stuff like "I can't get channel 5," or "my picture isn't
clear." If it's a routine billing question, call Dish Network's
customer service (the number is on your bill). If it's an issue related
to discounts or other generous benefits we received, and if Dish
customer service can't resolve it, then call Diana.
Dish technicians did a great job of replacing all of Roddy's equipment,
trying to satisfy the individual needs that many of us had, and
providing some discounts. Given the confusion and case-by-case stuff,
it's normal that there would be some billing confusion. The transition
went fairly smoothly.
Jim
This archive was generated by hypermail 2b28 : Mon Jul 27 2009 - 12:45:44 CDT