Subject: RE: VANGUARD YEAR-END PARTY: Thurs, Dec 18/Stanley's
From: Allison Prybylo (prybylo@hotmail.com)
Date: Wed Nov 26 2008 - 11:26:37 CST
And I agree...things went very smoothly and everyone at Dish has been very accomodating.
My suggestions was just to let our representative know just so she is aware that a number people were having billing problems. Perhaps the company can do a search for Vangard accounts and prevent the problem from occuring.
Have a great Thanksgiving all!
> Date: Wed, 26 Nov 2008 11:18:40 -0600> From: jthomas@math.niu.edu> To: vanguard-talk@venus.soci.niu.edu> CC: diana.herr@echostar.com> Subject: RE: VANGUARD YEAR-END PARTY: Thurs, Dec 18/Stanley's> > > On Wed, 26 Nov 2008, Allison Prybylo wrote:> > > My bill was actually over by $100 but I called them and they are > > supposed to be fixing the problem..Perhaps if we have a Dishnetwork > > Representative someone should contact them regarding the issues > > multiple owners are having.> > Dish billing issues are between the subscriber and Dish Network, so> issues must be worked out by individual subscribers. It would do no> good for any one person to call our Dish rep and say "there are > problems." Dish needs the billing info and a specific description of> the issue, and that can come only from the subscriber.> > I'm cc'ing this to our Dish rep, and she's exceptionally helpful> and user-friendly. She can correct me if I'm wrong on this info> on how to deal with a billing problem:> > 1) First, call Dish Networ
k. Tell them you're part of Vanguard Lofts,> and they should have a note in your account indicating this.> > 2) If the issue can't be resolved or explanation given, e-mail> Diana Herr (see the cc line on this post). PLEASE don't email her> with trivial stuff like "I can't get channel 5," or "my picture isn't> clear." If it's a routine billing question, call Dish Network's> customer service (the number is on your bill). If it's an issue related> to discounts or other generous benefits we received, and if Dish> customer service can't resolve it, then call Diana.> > Dish technicians did a great job of replacing all of Roddy's equipment,> trying to satisfy the individual needs that many of us had, and > providing some discounts. Given the confusion and case-by-case stuff,> it's normal that there would be some billing confusion. The transition> went fairly smoothly.> > Jim>
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