Subject: Re: elevators (plural)
From: Michael E. Rutkowski (michaelrut@firstpropertiesLLC.com)
Date: Wed Jun 27 2001 - 10:55:41 CDT
Thanks Jim...I understand what happened.
If you called the number on the sheet to which you're referring, the greeting states "If you're calling to report a mtce emergency, please have a pen and paper ready and stay on the line as intructions will immediately follow this greeting." After the greeting, a toll-free number is given (the number changes week by week depending on the on-call schedule). That number relays to an answering service that then sends a page to the on-call person.
I do it this way so you only need to keep one number on file: our office number. Every week, the emergency number changes, and I don't expect residents to keep a calendar in their wallets.
I think you stayed on the line...and just got dumped into Steffani's box by default.
----------------------------------
Michael E. Rutkowski
773.935.5617 x11
First Properties, LLC
Real Estate Management
----- Original Message -----
From: Jim Thomas
To: Michael E. Rutkowski
Sent: Wednesday, June 27, 2001 10:34 AM
Subject: Re: elevators (plural)
> If you called the emergency # (the "800" number) I should have gotten paged. Did you call that number, or just leave a voicemail. (I ask because I did get a voicemail from you in the "general" mailbox, but that is not checked until Monday).
I called the emergency number listed on the 1P sheet we received a while
back, Michael. It put me through to one of the other people there (female)
where I was instructed to leave a message. I'm in DeKalb at the moment,
so I don't have the sheet in front of me.
If it matters to the fix-it people, when I came down to 1 from 5, the
door opened about 2 inches. Pushing door open/closed or a floor button
didn't have any effect, so I had to force the door open just enough to
squeeze out. The door then fully shut behind me, but hitting the "up"
button didn't reopen the door. I dunno if that's useful info or not,
but that's my story, officer, and I'm sticking to it......
I hope you understand that I have no complaint with you or first
properties. Like other folk, it's with the elevator people. It would
be useful if they could provide emergency service, especially when
the problem doesn't seem fixed the first time they're out.
Remember the mantra: "Nothin's easy!"
jt
~~~~~~~~~~~~~~~~~~~
Jim Thomas / Department of Sociology / Northern Illinois University
jthomas@sun.soci.niu.edu / http://www.soci.niu.edu/~jthomas
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