Subject: RE: PARKING LOT SWING GATE (fwd)
From: christian.a.lattimer@jpmchase.com
Date: Thu Mar 13 2008 - 08:26:42 CST
Kelly,
We are so sorry to hear that you aren't feeling well, and we all wish you
a speedy recovery. This has been a terrible year for the flu. Thank you
for reporting the intercom problem. Have you reported this problem to
property management, or are you just posting your complaints in a public
forum? If you have contacted property management, would you kindly
forward your service request to the Board. It's a good idea to always
copy the Board on any communication with First Properties. This allows
the Board to be informed of your communication, and it allows the Board to
follow up with the property manager to ensure that all open ticket items
are addressed.
To date, there have been no problems reported with the front door intercom
system. Perhaps you could provide us some useful information so we can
get the intercom repaired. Is it the exterior intercom on the Throop
entrance that is not working? Or is it the interior intercom in the front
lobby? (The two units work independently.) Is there a problem with the
screen or keypad on the unit? (Perhaps your name doesn't appear in the
directory.) Is the intercom able to ring the phone in your unit? Is
there an audio problem between the intercom and your phone? (Perhaps you
can hear the guest in the front lobby, but the guest cannot hear you.)
When you pressed six (6) on your keypad, did you get an audio beep? Did
the electric strike lock open the door for your guest? Do you have a DSL
internet connection on your phone line? Are you aware that noise from a
DSL line can interfere with the operation of the front door intercom
system? (It is highly recommended to have the front door intercom on a
second phone line to prevent this problem.)
You also stated in your email that the intercom isn't working "again". Are
you having a reoccurring problem? When was the last time the intercom did
not work for your unit? Was this a problem with just your unit, or was it
a problem for all units. FYI... the LCD screen on the external intercom
was replaced a few months ago. Technically, the intercom was still
functional, but the broken screen didn't allow guests to use the directory
to look up residents. It took several weeks to obtain a new LCD screen
because we had to place a special order for the part.
In order to call in a service request, we'll need some more information.
Simply informing the repair service that the intercom doesn't work won't
get us very far. Your assistance is greatly appreciated.
Hope you are feeling better soon.
Best regards,
- Chris
Kelly Cacioppo <kellymcacioppo@hotmail.com>
Sent by: vanguard-talk-bounce@venus.soci.niu.edu
03/12/2008 11:41 PM
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Subject
RE: PARKING LOT SWING GATE (fwd)
The intercom at the front door was not working AGAIN today...
I was sick with the flu and had to walk down to let somebody in
This is absurd - this building has got to have things that work!!!
For the amount of assessments we pay, I think a reliable intercom isn't
that much to ask
> Date: Wed, 12 Mar 2008 13:27:00 -0500> From: jthomas@math.niu.edu> To:
vanguard-talk@venus.soci.niu.edu> Subject: PARKING LOT SWING GATE (fwd)> >
> Here's a duplicate message sent by Donna Lewicki/Wlezien, who's taken>
over from Joe Lara as our property manager. It might be a duplicate, >
because she sent it to individual emails originally rather than to the>
list.> > Jim> > ---------- Forwarded message ----------> Date: Wed, 12 Mar
2008 12:32:09 -0500> From: Donna Wlezien <dwlezien@condomanagement.com>>
Subject: PARKING LOT SWING GATE> > Dear Van Guard Loft Owners: Due to the
expansion of the asphalt surface> in the building driveway, the swing gate
is not closing properly. This> entrance will be shut down today and will
be repaired tomorrow. Please> use the alley entrance until that time.> > >
> Thank you.> > > > Donna Lewicki Wlezien, CMCA> > Sr. Property Manager> >
First Properties LLC> > 760 N. Ogden Ave.> > Chicago, IL 60622> > > >
(312) 829-8900 EXT. 19> > (312) 829!
-8950 FAX> > > >
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