Subject: Re: USA Dish complaint info needed
From: Shiju Elakkatt (selakkatt@gmail.com)
Date: Thu Jun 05 2008 - 20:15:18 CDT
Hi Jim,
I tried to get a hold of Roddy yesterday and today and got a full voice mail
so I was unable to leave a message. I just tried again and got a hold of
him. He said that he is in his Michigan office right now and that he spoke
to my tenants today to set up service. To be honest he sounded like he was
making it up as he went. I have a call in to my tenant to confirm whether
this conversation actually took place. Will get back to you as soon as I
hear back.
Shiju
On Thu, Jun 5, 2008 at 5:15 PM, Jim Thomas <jthomas@math.niu.edu> wrote:
>
> The Board urgently needs responses to the query sent out yesterday
> regarding USA Dish being on-site and Roddy's phone access. Given the
> number of complaints and the volume, I'm assuming everybody followed up
> on that post from yesterday that requested:
>
> 1) People who wanted service to call Roddy to see if they could get
> through and if they did what happened
>
> 2) Those who left perior service request messages to report to us if
> USA Dish came on-site today as promised or if there was an attempt by
> USA Dish to provide service
>
> 3) To report this back to the Board so we can report to Echostar
> tomorrow (Friday) morning.
>
> Echostar contacted me today with a preliminary inquiry about what you
> all had reported. Only one person with a Big Skyz billing complaint
> has responded to us, indicating that he got through to Roddy and was
> informed that the complaint would be taken care of.
>
> We know that people are busy, but a phone call to Roddy would take
> 60 seconds. If people want a resolution to this, THERE MUST be some
> cooperation. So: PLEASE - give us something to work with. If you don't
> take this opportunity, then it would be best to complain no further.
>
> Jim
>
>
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