Subject: Re: USA Dish complaint info needed
From: Shiju Elakkatt (selakkatt@gmail.com)
Date: Thu Jun 05 2008 - 20:28:25 CDT
Jim,
Just heard back from my tenant. Turns out Roddy did not call them back,
they called him. They were shocked that they actually got a hold of him and
he told them that he tried to get in the building today and could not get
in. This does not jive with the story he told me about being in Michigan.
He told them he would call them back on Monday to set up an appointment, but
given his track record we are not confident that this will happen.
The pattern seems to be that he just makes up excuses for his lack of
service when someone actually does get a hold of him and then says he will
get back to people to provide said service and then fails to do so. This is
ridiculous to the point of being almost comical.
Shiju
On Thu, Jun 5, 2008 at 8:15 PM, Shiju Elakkatt <selakkatt@gmail.com> wrote:
> Hi Jim,
>
> I tried to get a hold of Roddy yesterday and today and got a full voice
> mail so I was unable to leave a message. I just tried again and got a hold
> of him. He said that he is in his Michigan office right now and that he
> spoke to my tenants today to set up service. To be honest he sounded like
> he was making it up as he went. I have a call in to my tenant to confirm
> whether this conversation actually took place. Will get back to you as soon
> as I hear back.
>
> Shiju
>
>
> On Thu, Jun 5, 2008 at 5:15 PM, Jim Thomas <jthomas@math.niu.edu> wrote:
>
>>
>> The Board urgently needs responses to the query sent out yesterday
>> regarding USA Dish being on-site and Roddy's phone access. Given the
>> number of complaints and the volume, I'm assuming everybody followed up
>> on that post from yesterday that requested:
>>
>> 1) People who wanted service to call Roddy to see if they could get
>> through and if they did what happened
>>
>> 2) Those who left perior service request messages to report to us if
>> USA Dish came on-site today as promised or if there was an attempt by
>> USA Dish to provide service
>>
>> 3) To report this back to the Board so we can report to Echostar
>> tomorrow (Friday) morning.
>>
>> Echostar contacted me today with a preliminary inquiry about what you
>> all had reported. Only one person with a Big Skyz billing complaint
>> has responded to us, indicating that he got through to Roddy and was
>> informed that the complaint would be taken care of.
>>
>> We know that people are busy, but a phone call to Roddy would take
>> 60 seconds. If people want a resolution to this, THERE MUST be some
>> cooperation. So: PLEASE - give us something to work with. If you don't
>> take this opportunity, then it would be best to complain no further.
>>
>> Jim
>>
>>
>
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