Subject: RE: Big Skyz Internet - Investigation & Results
From: Deborah Compagner (lejay10@hotmail.com)
Date: Mon Jun 09 2008 - 13:55:33 CDT
I would like to cancel my internet service and just called my credit card company, who said I must first contact and cancel w/Big Sky. I'm traveling and don't have Roddy's number w/me - can someone please forward it?
Thank you!
Deborah 510
> Date: Mon, 9 Jun 2008 11:56:50 -0500> From: aswango@gmail.com> To: vanguard-talk@venus.soci.niu.edu> Subject: Re: Big Skyz Internet - Investigation & Results> > Wow, thank you for this detailed explanation, Chris.> > After reading your email, I called Roddy's 269 phone number right away, and> surprisingly, he picked up. I told him I wanted to discuss some billing> questions and that I also wanted to cancel my service. He gave me a name and> phone number (that I had never received before) to call for billing issues.> > He said to call Tom at 630-539-1154. When I called the number, the answering> machine picked up and the person identified himself with BigSkyze and USA> Dish. I left a message, so we'll see if anyone calls back.> > But for anyone else who wants to cancel their Internet service, I thought> this information may help.> > Alissa> > > On 6/9/08, christian.a.lattimer@jpmchase.com <> christian.a.lattimer@jpmchase.com> wrote:> >> > All,> >> > Due to all the recent problems with Big Skyz internet at V
anguard Lofts, I> > decided to do some investigation to see exactly what Roddy and his> > technician have been up too. Roddy has told everyone that Big Skyz is> > currently performing upgrades in the building. This is not entirely true.> >> > From what I have uncovered, it appears that Big Skyz has dropped their> > Internet Service Provider, and changed over to a new wireless provider.> > (This was most likely done as a cost savings measure.) The old provider> > delivered internet service via a T1 high speed data line to the building.> > The T1 was delivered to the building via copper wire and runs tandem with> > the telecommunication wiring in the building.> >> > Basically, Roddy purchases the T1 line and then re-sells the bandwidth to> > users in the building at a price that he determines. After a few users> > sign up for Big Skyz internet Roddy breaks even by recovering his costs> > for the high speed T1 line. Any users that sign up for Big Skyz after> > that is pure profit.> >> > The new service provider
for Big Skyz internet is a wireless company. What> > does this means... there is no T1 line. Roddy has installed an antenna on> > the roof that communicates with a wireless internet service provider> > somewhere in the downtown area. If you are a Big Skyz internet customer,> > your internet traffic is being sent across a wireless link from the roof> > of the building to a location somewhere unknown. Roddy has provided no> > information on the security of this wireless link. If you are concerned> > about your personal information, I would suggest you contact Roddy and> > inquire about the security of the wireless link. If this is a reputable> > wireless internet service provider, Roddy should be able to give you all> > the information so you can verify the security. Without knowing who is> > behind the wireless link you have no way of knowing if this wireless link> > is safe and secure. Until you have verified this information, I would be> > cautious of using Big Skyz internet for any personal banking, finan
cial> > transactions, etc.> >> > The wireless system that has been installed uses a Motorola Canopy 5700SM> > radio that has a typical aggregate useful throughput of 7 Mbps. The> > Motorola Canopy 5700SM is connected to a Cisco 1720 router. I did some> > checking and the Cisco equipment is now obsolete. On February 1, 2003 it> > was announced that the Cisco 1720 Modular Access Router is end-of-life.> > This means Big Skyz internet is using infrastructure components that no> > longer under warranty or supported. Cisco only offers technical support> > on this device until August 1, 2008.> >> > To sum it up, Big Skyz (Roddy) has not performed any sort of "upgrade" to> > the infrastructure in the building. It appears the recent internet> > "outage" occurred due to removal of the T1 line that delivers internet> > service to the building. The internet service provider for Big Skyz has> > been switch to a wireless provider. Please keep in mind, Big Skyz (Roddy)> > did not notify any customers of the outage due to a
change in service> > providers and back end equipment. Unless you complain to Roddy about your> > internet outage, he will most likely continue to bill you the full amount> > for your internet service.> >> > What you can expect with the new wireless back end providing internet> > service to Big Skyz:> > - reduced bandwidth due to various weather conditions effecting the> > wireless signal> > - reduced bandwidth as the Big Skyz user load increases> > - unknown security of the wireless link> > - poor customer service> >> > If you are a Big Skyz customer, I highly suggest you consider dropping the> > service and switching to DSL service from AT&T. You will get far better> > customer service, equipment that is fully supported, and improved> > bandwidth. Bottom line... faster and more reliable internet for less> > money.> >> > For the record, Vanguard Lofts is NOT under contract with Big Skyz> > internet. Residents are free and clear to choose their own internet> > service provider. If you choose to drop Big Sky
z, call your credit card> > company and cancel the charges.> >> > Best regards,> > - Chris> >> >> > -----------------------------------------> > This communication is for informational purposes only. It is not> > intended as an offer or solicitation for the purchase or sale of> > any financial instrument or as an official confirmation of any> > transaction. All market prices, data and other information are not> > warranted as to completeness or accuracy and are subject to change> > without notice. Any comments or statements made herein do not> > necessarily reflect those of JPMorgan Chase & Co., its subsidiaries> > and affiliates.> >> > This transmission may contain information that is privileged,> > confidential, legally privileged, and/or exempt from disclosure> > under applicable law. If you are not the intended recipient, you> > are hereby notified that any disclosure, copying, distribution, or> > use of the information contained herein (including any reliance> > thereon) is STRICTLY PROHIBITED. Although
this transmission and any> > attachments are believed to be free of any virus or other defect> > that might affect any computer system into which it is received and> > opened, it is the responsibility of the recipient to ensure that it> > is virus free and no responsibility is accepted by JPMorgan Chase &> > Co., its subsidiaries and affiliates, as applicable, for any loss> > or damage arising in any way from its use. If you received this> > transmission in error, please immediately contact the sender and> > destroy the material in its entirety, whether in electronic or hard> > copy format. Thank you.> >> > Please refer to http://www.jpmorgan.com/pages/disclosures for> > disclosures relating to UK legal entities.> >> >> >> > > -- > Alissa Swango> 202.321.1143> www.alissaswango.com> > >
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