Subject: RE: Dish Network Issues
From: Dom Shurba (shurbadom@hotmail.com)
Date: Tue May 12 2009 - 09:02:10 CDT
I thought they did an ok job. They got it back up and running within 24 hours on a weekend. It wasn't their fault we had a power outage either. Att is an even bigger and more evil company.
> Date: Sun, 10 May 2009 21:49:34 -0500
> From: jthomas@math.niu.edu
> To: vanguard-talk@venus.soci.niu.edu
> Subject: Re: Dish Network Issues
>
>
> Robin writes:
>
>> i ran into him in the elevator and he said they had just called him out to our building.
>> that makes me so angry considering i called dish network myself today 5 times and got a different answer every time.
>> their customer service dept. sucks and I think that needs the be addressed.
>
> I'll raise this with the reps we worked with in the fall in mid-week.
> I was a bit testy in some email and voicemail last night and today, so
> best I calm down. Dish Network is a huge bureaucracy, and much of the
> problem was just their total breakdown in internal communications.
> Something you might consider doing when you call them is to have the rep
> who answers the phone read back the history of the comments on your last
> call or two. I've found that some of the reps just key in a few words
> that doesn't reflect the nature of the conversation. Then, have them
> key in what your issue is and have them read it back.
>
> We're out of town again, so we don't know if Dish was up. We left about
> 7:30 or so. A few of you indicated that your service was up again.
> Others apparently didn't get it until after 8 pm.
>
> Let Chris or I know in private email if your service is NOT up at this
> point.
>
> Thanks,
>
> Jim
>
>
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