Subject: Re: reporting problems
From: Michael E. Rutkowski (michaelrut@firstpropertiesLLC.com)
Date: Wed Jun 27 2001 - 10:44:36 CDT
Jim, the emergency number is tied to a beeper that I or another property manager or Teddy (maintenance supervisor) carry. If you dialed the 800# given by the auto attendant on Friday, I should have gotten paged. (I didn't)
I did receive a voicemail from you left in the receptionists (Stefanni's) voicemail on Monday that she forwarded to me when she checked her box Monday AM. (That mailbox is not checked when we are closed.) I did not note the date/time as I was already aware of the problem and discarded your message.
Emails make it difficult to decipher the tone of the writer. If you sense frustration in my emails, you are correct. I apologize if I said/typed anything to mean anything more, andI didn't mean to snipe. While I don't even remember from whom at this point, at least one the emails did blame "management," so I just wanted to "nip it in the bud."
----------------------------------
Michael E. Rutkowski
773.935.5617 x11
First Properties, LLC
Real Estate Management
----- Original Message -----
From: Jim Thomas
To: marydeskovich@netscape.net
Cc: discuss@vanguardlofts.com
Sent: Wednesday, June 27, 2001 10:14 AM
Subject: Re: reporting problems
> Excellent point that Debra makes about reporting problems. To whom do we report them? The answering machine at 1P? the elevator company? a member of the Board?
First Properties gave out a sheet that included an emergency repair
number. I called it immediately on FRIDAY AFTERNOON and followed
the instructions and left a message, as instructed in the voicemail
loop. If it's not answered until Monday, it's not much of an emergency
number, right?
Michael, we all love you dearly, but sniping at folks who are frustrated
and assuming they are wrong, and jumping off on them with such
hostility isn't going to help. No one is blaming you or First Properties.
The frustration is directed toward the elevator repair service.
A discussion list is, after all, a place to vent, and the venting
here has been quite calm, given the frustration.
~~~~~~~~~~~~~~~~~~~
Jim Thomas / Department of Sociology / Northern Illinois University
jthomas@sun.soci.niu.edu / http://www.soci.niu.edu/~jthomas
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