Subject: Re: USA Dish Contract
From: Joy Ringger (ringger@sbcglobal.net)
Date: Tue Jan 30 2007 - 12:40:19 CST
Interesting...I would definitely be willing to sign a complaint if it would get us the equipment we need. Seems the contract should be invalid if he isn't living up to his end of the deal. Would the board keep us posted on when you have re-scheduled your meeting with Roddy? I would love to get the DVR equipment but if you think it is a long shot to get it any time soon then I might take Zack up on his offer to buy his TiVo.
Kerry, thanks on the offer to see how you set up your equipment. If I get TiVo I would love to stop by and see how you got it to hook it up.
Also regarding Mike's message on Rezko...I would like to hear in more detail if we have actually hired attorneys to investigate litigation. I was under the impression that we were/have been paying for an attorney to look into this several years ago when we were hit with our big assessment. I may be mistaken and would need to look it up, but I thought attorney fees have been listed in the budget in the last few years.
thanks,
Joy
#603
Mary Deskovich <mdeskovich@yahoo.com> wrote:
I was not able to get in touch w/ USADish using the phone # I had (off of our original contract and it turned out to be incorrect) I called the toll free DishNetwork # on my bill. The4y supplied me w/ a working number for USA Dish. When I called 630.539.1154 this AM Roddy answered and a tech was at my unit two hours later to fix the internet problem.
One interesting thing I did learn from DishNetwork is that if enough people file complaints with them about USADish, their status as a "subcontractor" for DishNetwork will be re-evaluated, fines could be levied against them and their contract voided. So, you might want to put some heat on USADish by calling DishNetwork at 800.454.0843 and making them aware of your displeasure w/ Roddy and friends.
The rep from DishNetwork also said that it has only been recently that a DVR has been available the type of service we have to our building, but there is definitely equuipment available for us now.
Mary
christian.a.lattimer@jpmchase.com wrote:
All,
Currently we are locked into a 10 year contract with USA Dish. USA Dish
has exclusive rights to the property and this is why you can't get Direct
TV, Comcast, or any type of service for that matter. USA Dish owns the
satellite equipment and portions of the distribution infrastructure in the
building.
The contract between Vanguard Lofts Condo Association and USA Dish is
posted on the website for all owners. It was signed by the Board of
Directors on August 29, 2000.
The board of directors is aware of the many problems with USA Dish. We are
working hard to plan for the future so we can outfit the building with
state of the art infrastructure and services. As things currently stand,
we are waiting for the contract with USA Dish to expire so we can find an
alternate service provider. The attorney and the board of directors has
determined this to be the most cost effective solution for the
association. Litigation will cost us money and inevitably take a
substantial amount of time. Other alternatives are possible and are still
in the discovery process.
Let history be a lesson to all... Roddy and USA Dish have left us with
very little customer service or customer satisfaction over the past six
years. USA Dish has not performed any system upgrades in the building
since the original installation of the satellite system. Roddy's focus is
on his new company (Global Edge Technologies) and seems to have very
little interest in performing upgrades to existing customers.
- IMPORTANT -
If anyone needs a service call, please contact First Properties and
document your service request. Email or call Loretta Wheeler and have her
document the service request, the date and time, how many subsequent calls
were placed, any problems that were encountered, and when the service
request ticket was closed.
Contact Information:
Loretta Wheeler - First Properties
lw@condomanagement.com
Roddy - USA Dish
847-340-9822
Best regards,
- Chris
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