Subject: Re: USA Dish Contract
From: Mary Deskovich (mdeskovich@yahoo.com)
Date: Sat Jan 27 2007 - 12:49:53 CST
I was not able to get in touch w/ USADish using the phone # I had (off of our original contract and it turned out to be incorrect) I called the toll free DishNetwork # on my bill. The4y supplied me w/ a working number for USA Dish. When I called 630.539.1154 this AM Roddy answered and a tech was at my unit two hours later to fix the internet problem.
One interesting thing I did learn from DishNetwork is that if enough people file complaints with them about USADish, their status as a "subcontractor" for DishNetwork will be re-evaluated, fines could be levied against them and their contract voided. So, you might want to put some heat on USADish by calling DishNetwork at 800.454.0843 and making them aware of your displeasure w/ Roddy and friends.
The rep from DishNetwork also said that it has only been recently that a DVR has been available the type of service we have to our building, but there is definitely equuipment available for us now.
Mary
christian.a.lattimer@jpmchase.com wrote:
All,
Currently we are locked into a 10 year contract with USA Dish. USA Dish
has exclusive rights to the property and this is why you can't get Direct
TV, Comcast, or any type of service for that matter. USA Dish owns the
satellite equipment and portions of the distribution infrastructure in the
building.
The contract between Vanguard Lofts Condo Association and USA Dish is
posted on the website for all owners. It was signed by the Board of
Directors on August 29, 2000.
The board of directors is aware of the many problems with USA Dish. We are
working hard to plan for the future so we can outfit the building with
state of the art infrastructure and services. As things currently stand,
we are waiting for the contract with USA Dish to expire so we can find an
alternate service provider. The attorney and the board of directors has
determined this to be the most cost effective solution for the
association. Litigation will cost us money and inevitably take a
substantial amount of time. Other alternatives are possible and are still
in the discovery process.
Let history be a lesson to all... Roddy and USA Dish have left us with
very little customer service or customer satisfaction over the past six
years. USA Dish has not performed any system upgrades in the building
since the original installation of the satellite system. Roddy's focus is
on his new company (Global Edge Technologies) and seems to have very
little interest in performing upgrades to existing customers.
- IMPORTANT -
If anyone needs a service call, please contact First Properties and
document your service request. Email or call Loretta Wheeler and have her
document the service request, the date and time, how many subsequent calls
were placed, any problems that were encountered, and when the service
request ticket was closed.
Contact Information:
Loretta Wheeler - First Properties
lw@condomanagement.com
Roddy - USA Dish
847-340-9822
Best regards,
- Chris
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