Subject: Re: USA Dish complaint info needed
From: Shiju Elakkatt (selakkatt@gmail.com)
Date: Fri Jun 06 2008 - 12:37:39 CDT
Based on these emails it seems that he tells people something that seems
plausible when you actually do get a hold of him and then says he will call
back to set up an appointment and then never does. two points:
1. if he really plans to provide the service why can't he just set up an
appointment right then and there rather than always having to call back in a
week to set up an appointment?
2. his stories are inconsistent. he told me he was in Michigan at the same
time that he was supposedly here at the building trying to get in but he
couldn't even though he has a key fob.
On Fri, Jun 6, 2008 at 12:11 PM, Robin Raffel <raffs23@sbcglobal.net> wrote:
>
> he told me something totally different about the DVR.
> he told me that i can get a DVR box if i want to buy
> one for $500.
>
>
> --- jonathan sweeney <jonathan_sweeney@hotmail.com>
> wrote:
>
> >
> > I called Roddy this morning and answered. I had two
> > questions for him and he answered both of them to
> > the best of his ability.
> > Question 1 Can you install a upgrade such as a
> > HD/DVR receiver in my unit?
> >
> > Answer 1. next week I will call you back concerning
> > the HD service but the dvr is a hard to do due to a
> > type of piping sizing problem and not being able to
> > fit the dvr wires inside the tubing.
> >
> > Question 2 . How about the internet?
> > Answer 2. The internet is the priority today and we
> > are working on that getting fixed today. Give me
> > your contact information and I will call you either
> > today or monday concerning your HD receiver requests
> > and programming changes.
> >
> > Summary: I thought I was talking to a real customer
> > service agent. he responded to every question and in
> > some instances more detail than necessary.
> > So if he comes through and provides the service
> > requested, then god bless him.
> > Otherwise he has a very good poker face to put it
> > nicely.
> >
> > Joanthan
> > 604> From: kellymcacioppo@hotmail.com> To:
> > vanguard-talk@venus.soci.niu.edu> Subject: RE: USA
> > Dish complaint info needed> Date: Fri, 6 Jun 2008
> > 10:52:25 -0500> > > What's sad is that, despite the
> > rage against USA Dish expressed by> some, those who
> > have been the most vocal in demanding action seem
> > least> willing to step forward with some basic
> > answers:> How can I step forward with answers when I
> > can't write you back because I don't have internet
> > access?!?! Sorry Jim, but the limited time I've been
> > online has been to work, not to log calls.> I did
> > call Roddy yesterday around 3pm and he answered. He
> > said that there was an upgrade being performed - and
> > that it should be completed by the end of the day
> > today (Friday). He gave some song and dance about a
> > contract he had with a provider that expired June
> > 2nd and that the other service was supposed to take
> > effect on the 2nd but didn't.> > The problem is not
> > how long it's going to take him to get things back
> > up and running - the prob!
> > lem is that it happened in the first place and an
> > outage ensued for 5 working days - without
> > responding to complaints until the 4th day. Isn't
> > that enough for Echostar? > > Date: Thu, 5 Jun 2008
> > 23:44:31 -0500> From: jthomas@math.niu.edu> To:
> > vanguard-talk@venus.soci.niu.edu> Subject: Re: USA
> > Dish complaint info needed> > > Shiju, thanks very
> > much for that info. Your information is useful, and>
> > we'll relay it forward.> > What's sad is that,
> > despite the rage against USA Dish expressed by>
> > some, those who have been the most vocal in
> > demanding action seem least> willing to step forward
> > with some basic answers:> > 1) Did anybody (other
> > than Shiju and David) attempt to call Roddy in the>
> > last 24 hours?> > 2) Did anybody else hear from
> > Roddy or anybody else from USA Dish > today, whether
> > to set up an appointment or to at least establish >
> > contact?> > Roddy promised Echostar that he would
> > contact people he had on his> service list, that he
> > would be accessible, and that he would be!
> > on-site> today. We have no way of knowing unless
> > people tell us. If p
> > eople> don't tell us, then we have no complaints to
> > send foward.> > We desparately need this informati!>
> > on to forward to Echostar/Dish. If> people want
> > changes, they have to make at least a minimal effort
> > to> give us something to work with, and the
> > information requested for today> is critical!!> >
> > Jim> > On Thu, 5 Jun 2008, Shiju Elakkatt wrote:> >
> > > Jim,> >> > Just heard back from my tenant. Turns
> > out Roddy did not call them back,> > they called
> > him. They were shocked that they actually got a hold
> > of him and> > he told them that he tried to get in
> > the building today and could not get> > in. This
> > does not jive with the story he told me about being
> > in Michigan.> > He told them he would call them back
> > on Monday to set up an appointment, but> > given his
> > track record we are not confident that this will
> > happen.> >> > The pattern seems to be that he just
> > makes up excuses for his lack of> > service when
> > someone actually does get a hold of him and then
> > says he will> > get back to !
> > people to provide said service and then fails to do
> > so. This is> > ridiculous to the point of being
> > almo!> st comical.> >> > Shiju> >> > On Thu, Jun 5,
> > 2008 at 8:15 PM, Shiju El> akkatt
> > <selakkatt@gmail.com> wrote:> >> >> Hi Jim,> >>> >>
> > I tried to get a hold of Roddy yesterday and today
> > and got a full voice> >> mail so I was unable to
> > leave a message. I just tried again and got a hold>
> > >> of him. He said that he is in his Michigan office
> > right now and that he> >> spoke to my tenants today
> > to set up service. To be honest he sounded like> >>
> > he was making it up as he went. I have a call in to
> > my tenant to confirm> >> whether this conversation
> > actually took place. Will get back to you as soon>
> > >> as I hear back.> >>> >> Shiju> >
> >
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