Subject: Re: Dish Network Issues
From: Allison Prybylo (prybylo@hotmail.com)
Date: Sun May 10 2009 - 21:13:41 CDT
Is this something that has to be fixed for each individual unit? Or was it a building wide fix??
Sent via BlackBerry from T-Mobile
-----Original Message-----
From: mark vild <markvild@sbcglobal.net>
Date: Mon, 11 May 2009 01:57:12
To: <vanguard-talk@venus.soci.niu.edu>
Subject: Re: Dish Network Issues
I let the guy into the building from DISH @ 815 PM. Within 10 minutes he had us up and running.
Mark Vild 109
________________________________
From: Robin Raffel <raffs23@sbcglobal.net>
To: "vanguard-talk@venus.soci.niu.edu" <vanguard-talk@venus.soci.niu.edu>
Cc: "vanguard-talk@venus.soci.niu.edu" <vanguard-talk@venus.soci.niu.edu>; Diana Herr <diana.herr@echostar.com>; "Lindgren, Scott" <Scott.Lindgren@echostar.com>
Sent: Sunday, May 10, 2009 3:40:36 PM
Subject: Re: Dish Network Issues
I just called again and they said the techs are there. Im not home now but is there someone there that knows if the techs are there?
Sent from my iPhone
On May 10, 2009, at 2:52 PM, Jim Thomas <jthomas@math.niu.edu> wrote:
Erika wrote:
i am currently on the phone with dish next work and they stated that i have to pay 25.oo dollars to have someone check out the problem. this is not right! if the whole building is experiencing problems, they should come fix the problem for everyone instead of charging 25.oo
I'll cc this to Diana and Scott at Dish. This is a continued example of
the ineptitude at Dish customer service. If they'd both to look up
the building number, they'd see other trouble calls. Some people have
been told that there will be a charge, others have been told to set up
individual service calls, one person was apparently told that a tech
person couldn't get out until mid-week.
It's one thing to go without service. It's quite another to be once
again the "Roddy Treatment" by those who promised otherwise.
Scott, Diana -- the ball's in your court to resolve this.
Jim
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