Subject: Re: Dish Network Issues
From: Robin Raffel (raffs23@sbcglobal.net)
Date: Sun May 10 2009 - 21:14:16 CDT
i ran into him in the elevator and he said they had just called him out to our building.
that makes me so angry considering i called dish network myself today 5 times and got a different answer every time.
their customer service dept. sucks and I think that needs the be addressed.
-robin 713
--- On Sun, 5/10/09, mark vild <markvild@sbcglobal.net> wrote:
> From: mark vild <markvild@sbcglobal.net>
> Subject: Re: Dish Network Issues
> To: vanguard-talk@venus.soci.niu.edu
> Date: Sunday, May 10, 2009, 8:57 PM
> I let the guy into the building from DISH @ 815 PM. Within
> 10 minutes he had us up and running.
> Mark Vild 109
>
>
>
>
> ________________________________
> From: Robin Raffel <raffs23@sbcglobal.net>
> To: "vanguard-talk@venus.soci.niu.edu"
> <vanguard-talk@venus.soci.niu.edu>
> Cc: "vanguard-talk@venus.soci.niu.edu"
> <vanguard-talk@venus.soci.niu.edu>; Diana Herr
> <diana.herr@echostar.com>; "Lindgren, Scott"
> <Scott.Lindgren@echostar.com>
> Sent: Sunday, May 10, 2009 3:40:36 PM
> Subject: Re: Dish Network Issues
>
>
>
> I just called again and they said the techs are there. Im
> not home now but is there someone there that knows if the
> techs are there?
>
> Sent from my iPhone
>
> On May 10, 2009, at 2:52 PM, Jim Thomas
> <jthomas@math.niu.edu> wrote:
>
>
> Erika wrote:
>
> i am currently on the phone with dish next work and they
> stated that i have to pay 25.oo dollars to have someone
> check out the problem. this is not right! if the whole
> building is experiencing problems, they should come fix the
> problem for everyone instead of charging 25.oo
>
> I'll cc this to Diana and Scott at Dish. This is a
> continued example of
> the ineptitude at Dish customer service. If they'd both
> to look up
> the building number, they'd see other trouble calls.
> Some people have
> been told that there will be a charge, others have been
> told to set up
> individual service calls, one person was apparently told
> that a tech
> person couldn't get out until mid-week.
>
> It's one thing to go without service. It's quite
> another to be once
> again the "Roddy Treatment" by those who promised
> otherwise.
>
> Scott, Diana -- the ball's in your court to resolve
> this.
>
> Jim
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